FAQ & Support

The TV Bed comes in 4 cartons and weighs a total of approximately 150 Kgs

Two people are needed to lift and position the TV Bed. Once in place it takes fifteen/twenty minutes to assemble. The bed comes complete with TV, lifting mechanism and electronics

The TV Bed comes with a slatted sprung base but due to individual preference, budget and taste no mattress is supplied

The TV Bed comes complete with a 24 month warranty covering all parts

There are five standard colours. Chocolate Brown, Black, Parchment, Cognac and Ivory

The popular sizes for your location will be in stock

We are able to supply any size, colour, finish or cover in your own material if you need to match an existing home scheme. Delivery is normally 10 weeks

The TV bed is designed to work with our branded TV of choice. It is not possible to use an alternative TV as the mechanism and opening are engineered to work within the precise dimensions of the TV

You may have a bed custom built around your TV but delivery is normally 12 weeks and the extra cost can be up to a 100% premium to the normal retail price

Using the recommended 3.1 viewing distance we supply as standard a 26 inch LED HD Ready TV. We offer a 32 inch alternative on all beds of 2.1 metre length and above.

We are without doubt the leaders in the worldwide market. Our beds have proved to be reliable, durable and incorporate all of the features requested by our customers over several years. Pre-wiring for accessories such as cable/satellite box/games console/dvd etc is conveniently located to the side of the bed. The TV switches on & off automatically as it rises, descends by simply pressing the elegant aluminium switch either side of the bed. No need to struggle locating the remote late at night, simply hit the switch

On initial power of the control box a single beep confirms power is connected. For normal operation, press either button once and lift will operate, as TV rises TV power will turn on. From up position press either button and TV will lower and power will be cut to TV.

Lift can be halted in any position whilst in operation with a single press on either of the lift operation buttons. A subsequent press will re start the lift.

Leather is a natural product. It breathes, is warm and has individual characteristics, which makes each hide unique. Leather will always display traces of its origin such as brands, scars, creases and growth. These hallmarks add character to the bed and do not affect the wearing qualities of the product. Leather is highly resilient, durable over time and develops a patina that increasingly enhances its appeal.

• Always protect your bed from direct sunlight as this may accelerate the natural ongoing discolouration process.
• If you spill something, act quickly to mop and blot liquid with a clean white cloth. Do not use detergents and do not rub. In the event of a stain, please consult a professional cleaning company.
• Clean all parts of a bed together, as slight colour changes can sometimes occur.
• Screws holding together the bed frame

Please check the quality of your TV signal. The TV provided with the bed requires a strong signal

Please check all wires are correctly connected as illustrated in the instructions. The control box emits a beep when initially powered, please make sure this is the case.

Please check the power to the TV.

Please check the two wires coming from the side rails are connected to the control box

The thinnest TV Bed in the world is 140mm at it's deepest point.

Yes your TV is the latest LED model from either Samsung or LG.

Yes. For safety and convenience reasons your TV switches on and off automatically as the TV rises and lowers. This is important as it saves you struggling to find the remote control. Your TV is always off in the down position, which eiliminates the risk of overheating in an enclosed cavity which has serious consequences for both the long term reliability of the TV and ease of mind.